Frequently Asked Questions

+   What is a Care Team?

A care team is group of health professionals and support staff working together with the patient to achieve a common purpose. As a patient, YOU are the team captain of your team!

Your role as a patient:

• Communicate closely with us.
• Keep us up-to-date with your medications, immunizations, allergies, conditions, tests, consultations, and hospitalizations.
• Advise of any changes about you and your families’ medical history.
• Inform and authorize your other providers to coordinate with us.
• Participate in decisions about your health.
• Follow treatment plans and self-care management directions.
• Speak up and ask questions!

Our role as your trusted healthcare team:

• Provide a safe and healthy healthcare environment.
• Partner with you in making your healthcare decisions.
• Coordinate with you, your authorized representatives, and other healthcare
• Keep you informed and on-track by providing:
• Health Coaching
• Self-Care Management Support
• Health resources
• Preventive care
• Tailored care

For more information about Patient-Centered Medical Home (PCMH):   Download Patient Compact

*To view forms, please make sure to have a PDF Reader installed. If not, please click here to get one.

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+   What to bring on your first visit?

Please plan to arrive at least 15 minutes prior to your scheduled appointment.

In order for us to expedite your registration process, please bring the following items with you:

• Patient Registration Form, completely filled-out and signed
• Medical History Form, completely filled-out and signed
• Consent Form, completely filled-out and signed
• List of all your current medications
• Valid insurance card(s)
• Photo ID, preferably state issued
• Co-pay, if it applies to your insurance

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+   What is IQHealth?

IQHealth is a secured web-based system that allows you to stay on top of your health!

• Get connected with your health care team
• Make appointments
• Send requests for prescription refills
• View and update your records and more!

​ Login to Patient Portal

IMPORTANT! IQHealth is not intended for emergency communications or services. Emergencies and urgent conditions should use urgent care, emergency department, or call 911.

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+   What is the HealtheLife App & How do get it?

Engage with your care team, right at your fingertips.
For easier, portable and real-time access to your secured IQHealth portal.

Download your FREE HealtheLife App today!

   

 

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+   Can I pay my bill online?

We participate in a secured online portal:
Make A Payment Online

For any questions about your billing statement, please call 1-877-266-9166 or you may fill out our patient inquiry form online:
Submit A Billing Inquiry

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