Call Center Representative

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Hiring for internships and full-time positions!

Summary/Objective
A Call Center Representative will offer excellent customer service to our new and existing patients. They are responsible for the telephonic processing of patients to the physician's practice. This individual will be personable and capable of engaging the patient and creating a pleasant telephone encounter while accurately and efficiently verifying patient demographics, collecting patient balances, scheduling future appointments, etc. Additionally, the Call Center Representative will foster a compassionate relationship with their patients and manages an efficient business workflow.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform telephone office administrative tasks
• Efficiently and accurately verify patient demographics using an EMR
• Verify insurance and request authorization when applicable
• Collect applicable patient balances
• Schedule patients for follow-up appointments, surgical procedures, etc.
• Maintain knowledge of multiple insurance companies’ requirements including Medicaid and Medicare
• Efficiently navigate several different healthcare databases with ease
• Collaborate with staff and health care professionals to ensure customer satisfaction and shared goals are achieved
• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
• Perform other personal assistant or assigned duties as required

Competencies

• Excellent verbal and written communication skills
• Computer literacy
• A passion for healthcare
• Desire to work independently and multi-task
• Interpersonal skills
• Goal oriented
• Detail oriented

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Medical Assistant

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Our Medical Assistant is responsible for assisting the provider with direct patient care and accurate recording of patient information following the established office processes. Additionally, the Medical Assistant fosters a compassionate relationship with their patients and effectively collaborates with all medical office staff.

Essential Functions:

• Perform pre- and post-office visit and health administrative duties: room / procedure preparation, maintain medical supply inventory, process referrals, verify insurance, ensure related reports and labs are recorded in patient's EMR, and patient chart preparation / documentation
• Escort patients to exam rooms, collect and document in the EMR patient vitals, patient history, family history, medication reconciliation, etc.
• Assist physician and physician assistant in exam rooms as needed
• Perform ancillary medical professional patient care and education as directed by provider
• Complete ancillary office tasks pertaining to check-in/check-out and telephone inquiries
• Use, protect, and disclose patient’s Protected Health Information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Collaborate with staff and health care professionals to ensure customer satisfaction and shared goals are achieved

Competencies:

• Computer literacy
• Professional communication skills
• Organizational skills
• Time management skills
• Interpersonal skills
• Team oriented
• Detail oriented
• Passion to deliver excellent healthcare

Skills and Experience:

• Computer proficiency
• Ability to navigate through multiple computer applications and screens with ease
• Knowledge of medical terminology and databases
• Excellent verbal and written communication skills
• Bachelor’s Degree is not required, but preferred
• One year of experience in a clinical setting is not required, but preferred

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Medical Office Staff

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We are seeking a Medical Office Staff person to complete both administrative and clinical tasks in order to assist the medical provider in patient care as dictated by the patient and business need.

Our Medical Office Staff person is responsible for assisting the provider with direct patient care, accurate recording of patient information following the established office processes, and providing an exemplary patient experience. Additionally, Medical Office Staff person fosters a compassionate relationship with their patients, efficiently completes specified tasks, and effectively collaborates with all medical office staff.

Typical duties will include, but are not limited to:

• Maintain a clean and professional patient waiting room
• Answer, resolve and/or triage patient telephone inquires
• Collect patient demographics, verify insurance, obtain applicable authorizations, and prepare patient charts
• Schedule and confirm new or follow up appointments
• Greet and check-in/out patients
• Collect, process and reconcile patient’s payments / balances
• Order office supplies and maintain office inventory
• Sort and distribute incoming mail and packages
• Receive and distribute messages accordingly
• Manage incoming and outgoing faxes
• Complete tasks as directed by a medical professional that support the patient's care and contribute to improved health results
• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all office policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others

Education and Experience:

• Excellent verbal and written communication skills
• Knowledge of medical terminology and databases
• Computer proficiency
• Ability to collaborate and work as a team
• Medical Administrative Assistant Certification preferred
• Bachelor’s Degree preferred
• One year of experience in a clinical setting is not required, but preferred

Position Type/Expected Hours of Work:
This is FT, 40 hr./week position. Our office is open Monday through Friday; no weekends. Shifts vary; many shifts begin at 8:00 AM.

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Operating Room Nurse

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Summary/Objective:
An experienced Operating Room nurse is desired for our growing facility at the American Surgery Center. The OR nurse is accountable for patients during the course of their perioperative experience. Surgical specialties currently include: general surgery, ophthalmology, endoscopies, and bariatric, and we are looking to add more specialties in the future. The right candidate will demonstrate technical and operational knowledge and is able to apply these skills in the clinical setting. The ability to collaborate with physicians and ancillary services as well as work in a team environment is a must. The candidate will work to analyze and upgrade patient care through quality improvement activities in addition to maintaining clinical competencies through continuous study, in-services and participation in obtaining continuing education units.

Essential Functions:

• Must have excellent clinical, interpersonal, and critical thinking skills.
• Must be flexible in hours of duty to help support the needs of the unit.
• Use, protect, and disclose patient’s Protected Health Information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards.
• Collaborate with staff and health care professionals to ensure customer satisfaction and shared goals are achieved.

Position Type/Expected Hours of Work:
Full-Time and PRN positions are available
This facility is open 23 hours a day. Applicants must be able to work any scheduled hours to meet the needs of the patients and the facility. This includes shifts that may run later into the afternoon/evening and while there is no call requirement, there is the potential to pick up through the night call for bariatric patients who may need to stay 23 hours.

Preferred Education and Experience:

• Bachelor of Science in Nursing
• BLS
• ACLS- possess/obtain within 3 months of hire
• CNOR (Preferred)
• 2 years prior OR experience in a hospital setting

About ASC
American Surgery Center (ASC), a member of the United Medical family, is a multi-specialty surgery center focused on providing quality outpatient and same-day surgery for a variety of specialties. We are now open 23 hours! To learn more about ASC, please visit: www.americansurgery.org.

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PreOp / PACU Nurse

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The primary role of the PACU/Pre-op Nurse is to provide continuity of care to meet individual patient needs. This role entails assuming responsibility and accountability of the patient with proper collaboration from other health care providers. The ability to administer diligent care to outpatients via monitoring, assessment, intervention, and continuous reassessment. The post-anesthesia care unit nurse (PACU nurse) will provide care for post-operative patients recovering from anesthesia, including general, regional, and local.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess knowledge as well as the ability to perform duties in accordance with established standards as set forth in the centers policies and procedures
• Delivers care according to established goals and objectives
• Makes independent clinical decisions regarding the patients’ needs and the ability to advocate for the patient
• Utilize available work time effectively
• Utilizes good nursing judgement in establishing patient care
• Consistently exhibits accurate and timely documentation
• Provide care as outlined by the physician orders, nursing judgement, and patient status assessment.
• The ability to promptly report any significant changes to the proper personnel
• Apply effective ability to properly communicate with the patient regarding their plan of care
• Properly communicate post-operative care instructions to the patient and family at time of discharge as well as post-op phone calls
• Integrate cost-effective measures into nursing care
• Regularly attends staff meetings and in-services
• Interacts effectively with other health care team members
• Maintains a safe work environment in compliance with OSHA guidelines and infection control standards
• Demonstrates knowledge of cultural, spiritual, and aged related consideration when interacting/caring for patients
• Supports and promotes the Centers organizational philosophy, goals and objectives
• Maintains honesty, loyalty and dependability in all interactions with the patients, families, and health care team.
• Adheres to strict Universal Precautions and Blood-Borne pathogens protocol
• Proper administration of medications and manage any drug-related issues
• Demonstrate arrhythmia recognition and treatment
• Possess knowledge of anesthetic agents, techniques as well as airway management

• Computer literacy
• Organizational skills
• Communication literacy
• Goal Oriented
• Time management skills
• Interpersonal skills
• Ability to communicate effectively with patients, families, physicians, and healthcare staff
• General Clinical competency in acute patient care
• Ability to gather pertinent medical history and provide concise instruction for pre-operative and post-operative care

This job operates in a large, fast paced, surgical center.

The ability to work in a clean, well-lit, ventilated work area. Frequent exposure to biological, chemical, and environmental elements. The ability to manage care of patients during altered states of consciousness and perform possible physically demanding patient care. Able to work effectively in what at times can be a busy and noisy environment requiring frequent interruptions.

This is a full-time and PRN positions available. The shift for this position is M-F; PACU starting at 7:30 AM, Pre-Op starting at 5:00 or 6:00 AM; 8 hours shifts; on call strictly for overnight patients. This facility is a 23-hour center. Applicants must be able to work any scheduled hours to meet the needs of the patients and the facility.

• BSN
• Registered Nurse License in the State of Delaware
• BLS

• 2 years direct experience in ambulatory surgery experience
• ACLS

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Surgical Technologist

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Job Summary:
The Surgical Technician is responsible for providing support to the surgeon during the operative procedure by passing instruments and maintaining the sterile field.

• Maintains proficiency and knowledge of surgeon’s needs, techniques, and requirements at all times in the scrub or CSR role
• Processes and cares for specimens and cultures as directed by set policies
• Possesses knowledge of anesthetic agents, techniques, actions and interactions
• Delivers care according to established organizational goals and objectives
• Maintains surgical instruments in good working condition
• Processes and sterilizes instruments and equipment according to manufacturer’s and AMII recommendations
• Replenish sterile supplies as needed
• Assists in ordering supplies, maintaining inventories, and storing supplies appropriately.
• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
• Perform other duties or projects as needed

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting, carrying, pushing, pulling, and reaching
• Walking (8-10) hours, standing (3-8) hours, bending and sitting (occasionally)
• The employee must be able to lift and or carry over 20 pounds as well as push/pull over 25 pounds on a regular basis.

Work Environment:
This job operates in a fast paced, surgical center.

Competencies:

• Computer literacy
• Organizational skills
• Communication literacy
• Goal Oriented
• Time management skills
• Interpersonal skills
• Multi-tasking

Required Education and Experience:

• Surgical Technologist: 1 year
• Surgical Technologist Certification
• BLS Certification

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Nurse Midwife

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Interested candidates must be certified.*

• The ideal candidate is a CNM that possesses solid clinical skills, has excellent communication skills, is passionate about providing high quality patient care and enjoys collaborative team work.
• Hospital birth experience.
• Understanding of birth center protocols, holistic childbirth with minimal or no interventions.
• Working with clients providing exceptional quality care throughout their pregnancy, birth & postpartum period

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