Care Coordinator

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Objective / Essential Job Functions
Care Coordinators are responsible for the follow-up and scheduling of services United Medical provides for their clients. This position acts as a liaison between patients and their physicians. Working both independently and collaboratively with your supervisor/team in a high qualitative and productivity driven environment, you can expect to perform the following:

• Manage hospital admissions and discharges census for several Delaware hospitals
• Schedule patients for follow-up appointments with primary care physicians and specialists after hospital discharge and for routine care, as required
• Frequent clinical patient phone contact (inbound/outbound) to aid providers in efficient and quality patient care
• Document patient contact results in electronic health record
• Utilize internal database system to track and organize workflow for patient contact and record results
• Utilize electronic health records to evaluate services provided and track information in database
• Manage monthly insurance rosters to schedule new patient appointments or current patients for preventative services
• Generate and send population management letters to patients to follow up regarding phone contact results
• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others

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Certified Coder

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United Medical’s Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) are responsible for overseeing all the medical coding for our clients. They are a key component in ensuring our healthcare providers use coding that is compliant with the current medical coding laws and regulations that govern record keeping.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read and comprehend medical records to identify diagnoses, operations and procedures
• Translate diagnostic and procedural documentation into the appropriate ICD-10 and CPT codes
• Comply with HIPAA to maintain the confidentiality of all patients medical records
• Multi-task through several different medical databases with ease
• Communicate effectively within a team setting
• Act as a liaison between the providers and the billing offices.

• High School diploma or equivalent.
• Certified Professional Coder (CPC, CPC-A, or CCS).
• At least one year of specialty coding experience.

• Associate’s Degree or higher
• 3-5 years of specialty coding experience

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Front Desk / Business Office

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United Medical’s front desk receptionist performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public and providing customer assistance.

• Ensure front door is accessible
• Greet clients and visitors and provide business services support
• Keep front area, conference rooms, restroom, and all areas clean and presentable
• Manage scheduling for conference room
• Order office supplies and maintain the inventory
• Monitor, maintain and distribute telephone extension list
• Sort and distribute incoming mail and packages
• Report any maintenance issues to the Managing Director
• Receive calls from a central telephone system and manage and/or distribute calls accordingly
• Provide administrative support to business areas as required by the Managing Director

• Superior organizational skills
• Computer literacy
• Excellent written and verbal communication skills
• Time management
• Flexibility

This is a full-time position working 40 hours, per week. Shifts vary. Our business office is open from 8:00 AM - 6:00 PM.

High School Diploma or equivalent

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Healthcare Sales and Marketing Representative

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This representative is responsible for increasing sales revenue by identifying new clients, developing new and existing relationships with medical professionals and provide business solutions in order to achieve desired patient outcomes and maximize business growth.

• Responsible for building and maintaining business relationships with new and existing providers within the Accountable Care Organization.
• Identify patient/client/practice needs and deliver on sales opportunities accordingly
• Execute sales initiatives designed to exceed established provider’s practices and surgical center’s patient volume and strategic business initiatives
• Continuously monitor and provide market analysis, competitive pricing and needs of local physicians and surgeons in order to meet or exceed sales goals
• Develop and present sales presentations to multiple physicians and decision makers

• High level of integrity
• Strong initiative
• Demonstrated business ethics
• Excellent communication and interpersonal skills
• Patient and customer focused; understands patient and client needs and delivers exemplary customer service
• Willingness to learn about specialty practices, clinical and technical information
• Ability to establish credibility with all levels of management and medical professionals

• Bachelor’s Degree in business or medical field
• Medical / Surgical industry knowledge
• Knowledge of anatomy or physiology
• Demonstrated sales and negotiation skills
• Strong business acumen
• Valid Driver’s License

Bachelor’s Degree and five + years of experience working in healthcare or a related position.

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Information Technology Specialist

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The Information Technology Specialist is responsible for a diverse and broad spectrum of technical support internally and to our clients. The IT Specialist will be responsible for computer set-up, installation, troubleshooting, service, upgrades, and maintenance. This position is also responsible for the company's auxiliary devices such as tablets and smart phones.

• Utilize a ticketing system in order to offer internal support to employees regarding all hardware, software, and network issues
• Deal directly with employees and clients to offer advice, training, guidance, solutions and support of electronic health record software
• Follow maintenance protocols to ensure systems are secure and ready for employee use
• Use technology to provide employees with a fast, accurate and secure method of gaining access to information necessary to service United Medical clients.
• Maintain all servers within network department
• Create user access profiles following established protocols for internal employees and clients
• Use, protect, and disclose patient's protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others

• Degree in Computer Science or Information Technology
• Minimum of 2 years of experience in Information Technology Support or related field

This is a full-time, in-person, 40 hour-week position. Our business office is open Monday through Friday, 8 AM to 5 PM. Dress Code is business casual with casual Fridays.

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Revenue Cycle Specialist

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Job Summary
First and foremost, we offer excellent customer service to our new and existing clients. You will be responsible for the accurate, timely review, and follow up of all outstanding or denied medical insurance claims for your health professional client portfolio.

Working both independently and collaboratively with your supervisor/team in a high qualitative and productivity driven environment, you can expect to perform the following:

• Analyze explanation of benefits, and work all denied claims related to that account
• Track productivity by using denial codes, which will be logged at the end of each work day
• Communicate with insurance companies, patients and your supervisor regarding unpaid claims
• Analyze Medicare and Medicaid health polices and advise patients and providers based on what is covered and not-covered by these insurance plans
• Multi-task through several different healthcare databases with ease
• Take inbound calls and assist customers with requests and billing questions
• Process payments when requested by patients
• Share knowledge and communicate effectively with on-site and off-site team members in order to achieve shared goals
• Troubleshoot claims that are outstanding or have not been paid for more than 60 days
• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
• Perform other duties or projects as assigned by supervisor based upon business needs

• Experience in medical billing, denial resolutions, appeals process and medical coding is a plus, however applicant does not need to be a Certified Coder.
• Knowledge of Medicare, Medicaid, and Commercial Insurance
• Efficient time management, organization and strong problem solving skills

This is a FT, 40 hr./week position. Shifts start at 8:00 AM or 8:30 AM. Our office is open Monday through Friday 8 AM to 6 PM.

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