Care Coordinator Internship

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Objective / Essential Job Functions
Care Coordinators are responsible for the follow-up and scheduling services United Medical provides for their clients. This position acts as a liaison between patients and their physicians, working both independently and collaboratively with your supervisor/team in a high qualitative and productivity-driven environment.

• Manage hospital admissions and discharges census for several Delaware hospitals
• Schedule patients for follow-up appointments with primary care physicians and specialists after hospital discharge and for routine care, as required
• Frequent clinical patient phone contact (inbound/outbound) to aid providers in efficient and quality patient care
• Document patient contact results in electronic health record
• Utilize internal database system to track and organize workflow for patient contact and record results
• Utilize electronic health records to evaluate services provided and track information in database
• Manage monthly insurance rosters to schedule new patient appointments or current patients for preventative services
• Generate and send population management letters to patients to follow up regarding phone contact results

This position is held in United Medical's business office. This is not a remote position.

Apply Now »

Care Coordinator

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Objective / Essential Job Functions
Care Coordinators are responsible for the follow-up and scheduling services United Medical provides for their clients. This position acts as a liaison between patients and their physicians, working both independently and collaboratively with your supervisor/team in a high qualitative and productivity-driven environment.

• Manage hospital admissions and discharges census for several Delaware hospitals
• Schedule patients for follow-up appointments with primary care physicians and specialists after hospital discharge and for routine care, as required
• Frequent clinical patient phone contact (inbound/outbound) to aid providers in efficient and quality patient care
• Document patient contact results in electronic health record
• Utilize internal database system to track and organize workflow for patient contact and record results
• Utilize electronic health records to evaluate services provided and track information in database
• Manage monthly insurance rosters to schedule new patient appointments or current patients for preventative services
• Generate and send population management letters to patients to follow up regarding phone contact results

This position is held in United Medical's business office. This is not a remote position.

Apply Now »

Executive Assistant to CEO

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The Executive Assistant to the CEO at United Medical will provide high-quality administrative assistance. This position not only requires many typical duties of an assistant, but also a high level of flexibility, openness in both work hours and the type of jobs that the CEO may ask this employee to perform. There is no limit to the type of jobs and functions the CEO may require, which is why individuals in this role must have a confident, can-do attitude.

• Anticipate, prioritize and prepare reports for CEO for appointments, meetings, and presentations
• Anticipate, prioritize, and prepare reports for CEO for appointments, meetings, and presentations
• Provide support, coordinate and prepare reporting materials for the CEO
• Prepare and maintain meeting materials including: agendas, minutes, etc. ensuring an accurate audit trail.
• Carry out analysis/projects as assigned or tasked
• Administrative support for a variety of projects or tasks
• Multi-task through several different healthcare databases with ease
• Work independently and within a team on special nonrecurring and ongoing projects
• Support all UM and UMACO initiatives
• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
• Perform other duties or projects as needed

• Bachelor’s Degree or higher
• Bachelor’s Degree in Healthcare Administration, Pre-Law, Business Administration, or Business Management is preferred

• Ability to manage multiple projects simultaneously
• Demonstrate the ability to work with a diverse group of employees and clients
• This employee must reside near or be willing to relocate near Wilmington, DE
• Willingness to travel when needed. Long distances and overnight trips are required

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Revenue Cycle Specialist

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Job Summary
United Medical’s Revenue Cycle Specialist will be responsible for the accurate, timely review, and follow up of all outstanding or denied medical insurance claims for your health professional client portfolio.

• Analyze explanation of benefits, and work all denied claims related to that account
• Track productivity by using denial codes, which will be logged at the end of each work day
• Communicate with insurance companies, patients and your supervisor regarding unpaid claims
• Analyze Medicare and Medicaid health polices and advise patients and providers based on what is covered and not-covered by these insurance plans
• Multi-task through several different healthcare databases with ease
• Take inbound calls and assist customers with requests and billing questions
• Process payments when requested by patients
• Share knowledge and communicate effectively with on-site and off-site team members in order to achieve shared goals
• Troubleshoot claims that are outstanding or have not been paid for more than 60 days
• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
• Perform other duties or projects as assigned by supervisor based upon business needs

• At least a Bachelor’s Degree in Business, Healthcare Management, or related field
• Experience in medical billing, denial resolutions, appeals process and medical coding is a plus, however applicant does not need to be a Certified Coder
• Knowledge of Medicare, Medicaid, and Commercial Insurances

• This is a full-time, in-office position working 40 hours per week
• Shifts vary
• Our central business office is located in downtown Wilmington, Delaware

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Social Media Production Assistant - Internship

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Summary/Objective
The Social Media Production Assistant works with the Social Media Marketing team in the pre- and post-production of live webinar sessions conducted on a weekly basis by the CEO, Kemal Erkan. The Social Media Production Assistant will also be responsible for creating content for our various social media channels as well as complete ancillary tasks assigned by the CEO and Business Development Team.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in pre-production and coordination of live sessions by conducting research on guests & topics, creating thumbnail graphics, and scheduling upcoming sessions.
• Manage our company's social media channels, ensuring that content is up-to-date, organized, and visually appealing.
• Collaborate with our marketing team to create printed and digital content including, but not limited to blog posts, brochures, flyers, postcards, highlight clips
• Conduct research on industry-related topics to generate ideas and contribute to content planning.
• Assist executive team members with administrative tasks including, but not limited to surveys, data collection, data visualization, and written copy.
• Identify best practices, new technologies, and recent trends in content creation and distribution
• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
• Perform other personal assistant or assigned duties as required

• Currently pursuing a degree in marketing, communications, digital media, or a related field.
• Familiarity with social media platforms such as YouTube, Facebook, Instagram, Twitter, LinkedIn, etc.
• Basic knowledge of digital creation tools such as Canva, iMovie, Adobe Creative Suite, Office 365
• Creative mindset with the ability to generate engaging content ideas.
• Self-motivated and able to work independently, as well as collaboratively in a team environment.
• Ability to multitask and prioritize tasks effectively.
• Passion for digital marketing, social media, and video production.

Apply Now »