This website contains propriety materials such as: images, content and other materials created by United Medical, LLC. You may not use, copy, reproduce [and other forms of plagiarism] the information without an approved notice in writing from United Medical, LLC. For general questions, please send your inquiries to info@umusa.net; to reach our Human Resources department, please reach us at HR@umusa.net or by phone at (302) 266-9166 ext. 520.
AVAILABLE OPPORTUNITIES - FOR BUSINESS OFFICE:
Care Coordinator
Objective / Essential Job Functions
Care Coordinators are responsible for the follow-up and scheduling of services United Medical provides for their clients. This position acts as a liaison between patients and their physicians. Working both independently and collaboratively with your supervisor/team in a high qualitative and productivity driven environment, you can expect to perform the following:
Essential Job Functions:
Manage hospital admissions and discharges census for several Delaware hospitals
Schedule patients for follow-up appointments with primary care physicians and specialists after hospital discharge and for routine care, as required
Frequent clinical patient phone contact (inbound/outbound) to aid providers in efficient and quality patient care
Document patient contact results in electronic health record
Utilize internal database system to track and organize workflow for patient contact and record results
Utilize electronic health records to evaluate services provided and track information in database
Manage monthly insurance rosters to schedule new patient appointments or current patients for preventative services
Generate and send population management letters to patients to follow up regarding phone contact results
Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
Certified Coder
Summary/Objective
United Medical’s Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) are responsible for overseeing all the medical coding for our clients. They are a key component in ensuring our healthcare providers use coding that is compliant with the current medical coding laws and regulations that govern record keeping.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Read and comprehend medical records to identify diagnoses, operations and procedures
Translate diagnostic and procedural documentation into the appropriate ICD-10 and CPT codes
Comply with HIPAA to maintain the confidentiality of all patients medical records
Multi-task through several different medical databases with ease
Communicate effectively within a team setting
Act as a liaison between the providers and the billing offices.
Required Education and Experience
High School diploma or equivalent.
Certified Professional Coder (CPC, CPC-A, or CCS).
At least one year of specialty coding experience.
Preferred Education and Experience
Associate’s Degree or higher
3-5 years of specialty coding experience
Front Desk / Business Office
Summary/Objective
United Medical’s front desk receptionist performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public and providing customer assistance.
Essential Functions
Ensure front door is accessible
Greet clients and visitors and provide business services support
Keep front area, conference rooms, restroom, and all areas clean and presentable
Manage scheduling for conference room
Order office supplies and maintain the inventory
Monitor, maintain and distribute telephone extension list
Sort and distribute incoming mail and packages
Report any maintenance issues to the Managing Director
Receive calls from a central telephone system and manage and/or distribute calls accordingly
Provide administrative support to business areas as required by the Managing Director
Key Competencies:
Superior organizational skills
Computer literacy
Excellent written and verbal communication skills
Time management
Flexibility
Position Type/Expected Hours of Work
This is a full-time position working 40 hours, per week. Shifts vary. Our business office is open from 8:00 AM - 6:00 PM.
Required Education and Experience
High School Diploma or equivalent
Healthcare Sales and Marketing Representative
Summary/Objective
This representative is responsible for increasing sales revenue by identifying new clients, developing new and existing relationships with medical professionals and provide business solutions in order to achieve desired patient outcomes and maximize business growth.
Healthcare Sales Marketing Representative
Responsible for building and maintaining business relationships with new and existing providers within the Accountable Care Organization.
Identify patient/client/practice needs and deliver on sales opportunities accordingly
Execute sales initiatives designed to exceed established provider’s practices and surgical center’s patient volume and strategic business initiatives
Continuously monitor and provide market analysis, competitive pricing and needs of local physicians and surgeons in order to meet or exceed sales goals
Develop and present sales presentations to multiple physicians and decision makers
Key Competencies:
High level of integrity
Strong initiative
Demonstrated business ethics
Excellent communication and interpersonal skills
Patient and customer focused; understands patient and client needs and delivers exemplary customer service
Willingness to learn about specialty practices, clinical and technical information
Ability to establish credibility with all levels of management and medical professionals
Qualifications:
Bachelor’s Degree in business or medical field
Medical / Surgical industry knowledge
Knowledge of anatomy or physiology
Demonstrated sales and negotiation skills
Strong business acumen
Valid Driver’s License
Required Education and Experience
Bachelor’s Degree and five + years of experience working in healthcare or a related position.
Information Technology Specialist
Summary/Objective
The Information Technology Specialist is responsible for a diverse and broad spectrum of technical support internally and to our clients. The IT Specialist will be responsible for computer set-up, installation, troubleshooting, service, upgrades, and maintenance. This position is also responsible for the company's auxiliary devices such as tablets and smart phones.
Essential Functions
Utilize a ticketing system in order to offer internal support to employees regarding all hardware, software, and network issues
Deal directly with employees and clients to offer advice, training, guidance, solutions and support of electronic health record software
Follow maintenance protocols to ensure systems are secure and ready for employee use
Use technology to provide employees with a fast, accurate and secure method of gaining access to information necessary to service United Medical clients.
Maintain all servers within network department
Create user access profiles following established protocols for internal employees and clients
Use, protect, and disclose patient's protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
Preferred Education and Experience:
Degree in Computer Science or Information Technology
Minimum of 2 years of experience in Information Technology Support or related field
This is a full-time, in-person, 40 hour-week position. Our business office is open Monday through Friday, 8 AM to 5 PM. Dress Code is business casual with casual Fridays.
Revenue Cycle Specialist
Job Summary
First and foremost, we offer excellent customer service to our new and existing clients. You will be responsible for the accurate, timely review, and follow up of all outstanding or denied medical insurance claims for your health professional client portfolio.
Essential Functions
Working both independently and collaboratively with your supervisor/team in a high qualitative and productivity driven environment, you can expect to perform the following:
Analyze explanation of benefits, and work all denied claims related to that account
Track productivity by using denial codes, which will be logged at the end of each work day
Communicate with insurance companies, patients and your supervisor regarding unpaid claims
Analyze Medicare and Medicaid health polices and advise patients and providers based on what is covered and not-covered by these insurance plans
Multi-task through several different healthcare databases with ease
Take inbound calls and assist customers with requests and billing questions
Process payments when requested by patients
Share knowledge and communicate effectively with on-site and off-site team members in order to achieve shared goals
Troubleshoot claims that are outstanding or have not been paid for more than 60 days
Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
Perform other duties or projects as assigned by supervisor based upon business needs
Qualifications
Experience in medical billing, denial resolutions, appeals process and medical coding is a plus, however applicant does not need to be a Certified Coder.
Knowledge of Medicare, Medicaid, and Commercial Insurance
Efficient time management, organization and strong problem solving skills
This is a FT, 40 hr./week position. Shifts start at 8:00 AM or 8:30 AM. Our office is open Monday through Friday 8 AM to 6 PM.