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AVAILABLE OPPORTUNITIES - FOR BUSINESS OFFICE:
Objective / Essential Job Functions
Care Coordinators are responsible for the follow-up and scheduling of services United Medical provides for their clients. This position acts as a liaison between patients and their physicians. Working both independently and collaboratively with your supervisor/team in a high qualitative and productivity driven environment, you can expect to perform the following:
Essential Job Functions:
Manage hospital admissions and discharges census for several Delaware hospitals
Schedule patients for follow-up appointments with primary care physicians and specialists after hospital discharge and for routine care, as required
Frequent clinical patient phone contact (inbound/outbound) to aid providers in efficient and quality patient care
Document patient contact results in electronic health record
Utilize internal database system to track and organize workflow for patient contact and record results
Utilize electronic health records to evaluate services provided and track information in database
Manage monthly insurance rosters to schedule new patient appointments or current patients for preventative services
Generate and send population management letters to patients to follow up regarding phone contact results
Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
Care Coordinator Manager
Who We Are
United Medical, LLC began as a turnkey solution for healthcare providers focused on billing and healthcare information technology. We are a full-service healthcare organization, promoting healthier communities by changing practices and behavior to enhance efficient population management. Our teams are growing! Visit our website: www.umusa.net
Objective / Essential Job Functions
Our Care Coordination Manager is responsible for the daily operations of the Care Coordination team. The manager oversees a team of 10+ call center representatives whom are responsible for the follow-up and scheduling of services United Medical provides to their clients. The team utilizes electronic health records and database systems to improve patient health and efficiently manage patient populations.
Manage employee productivity, perform audits of work performed and provide timely feedback to employees regarding their performance.
Oversee and ensure that all daily and weekly work assignments are completed timely and accurately.
Develop and train employees on workflows to complete required tasks to meet established goals for UM and UMACO.
Communicate and share knowledge within the team.
Monitor and help drive improvements in the Care Coordination Department.
Aid in implementing new clinical programs.
Coach, mentor, and train new and existing employees
Use, protect, and disclose patients’ protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards.
Assist in planning and coordinating with other ongoing company projects, as needed, to maximize effectiveness of all related company policies and procedures.
Build and maintain professional working relationships with providers.
Provide excellent customer service to new and existing providers.
Analyzes data within the clinical programs and make recommendations for improvement.
Perform other responsibilities as needed.
Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others.